When considering the submission of a formal complaint/report, it is important to discuss the matter with a representative of the appropriate regulatory body.
The representative will provide you with direction regarding the process for submitting a complaint and what to expect afterwards.
Regulatory bodies review all formal complaints received. During the review process, all complaints are considered and the decision is made to determine the steps necessary to protect the public.
If the professional is found to have acted unethically or incompetently, the regulatory body may suggest ways to correct the problem and to protect the public in the future. Examples of potential solutions include an agreement between the regulator and the professional with outlined expectations, remedial education, issue a reprimand or letter of guidance/caution, require a period of supervised practice, levy a fine, or suspend or terminate the professional’s right to practice.
Action taken by a regulatory body or an employer does not prevent a client from seeking legal action against the health professional, through the courts.
Regulatory bodies do not have the authority to order financial compensation to the complainant.